1. Browse and add items to your cart.
2. At checkout, enter your shipping address and complete payment.
3. Once confirmed, we process your order (typically 1–2 business days).
4. When dispatched, you receive a tracking number by email.
5. Track your parcel via My Orders → View Shipment.
6. On arrival, inspect the package and contact support within 48 hours for any issues.

1. Find the product you want.
2. Click Add to Cart next to the product image.
3. A notification confirms the item has been added.
4. Continue shopping or proceed to checkout.

Orders can be cancelled free of charge any time before dispatch. Go to My Orders → Select Order → Cancel Order. After dispatch, cancellation is not possible, but you can return the item once delivered. See our Refund & Return Policy.

You will receive a confirmation email with your order number, item list, amount paid, and estimated delivery date within a few minutes. You can also verify via My Account → My Orders.

Yes. Once dispatched, you receive a tracking number by email. You can also track from My Orders → View Shipment at any time. Tracking is available for all domestic and international shipments.

Gift wrapping is not available at present. We plan to offer it for select categories in a future update.

Yes. OneAppPlus never stores your full card number, CVV, or expiry date. All card data is tokenised and processed by our PCI-DSS Level 1 certified payment partners (Razorpay, PayPal, or Stripe). The site uses TLS/HTTPS encryption throughout checkout.

OneAppPlus does not charge extra fees for card payments. Your bank may apply a foreign-transaction fee on cross-border orders — check with your card issuer if you are unsure.

1. Double-check your card number, expiry date, and CVV.
2. Confirm your billing address matches your bank records.
3. Contact your bank — they may have blocked the transaction as a fraud-prevention measure.
4. Try a different payment method.
5. If the issue persists, email support@oneappplus.com with your order details.

After payment you will be redirected to a confirmation page showing the amount paid, payment method, and order number. An email confirmation with your tax invoice is also sent immediately. If you do not receive it within 10 minutes, check your spam folder or contact support.

Yes. A tax-compliant invoice is automatically generated for every order, including GST (India/Australia), VAT (UK/UAE), or applicable sales tax (US). Download it anytime from My Orders → View Invoice.

OneAppPlus specialises in GI-certified and handloom products from India alongside a broad range of artisan and lifestyle goods:

• Handloom Textiles — silk sarees (Kancheepuram, Banarasi, Paithani), cotton sarees, dupattas, stoles
• Handicrafts — home décor, pottery, brassware, woodcraft
• Jewellery & Accessories — traditional and contemporary handcrafted pieces
• Apparel & Fashion — kurtas, suits, ethnic wear
• Personal Care — Ayurvedic and natural products
• Stationery & Eco Products — bamboo/jute items, handmade paper
• Home & Living — furnishings, kitchenware, wall art

We offer a curated range of traditional Indian handicrafts, eco-friendly products, home décor items, personal care products, handmade jewellery and accessories, traditional Indian textiles, and handmade stationery — all sourced directly from verified artisans, weavers, NGOs, and producer companies.

GI (Geographical Indication) certification is a legal guarantee that a product originates from a specific region and possesses qualities attributable to that origin. GI-certified products on OneAppPlus carry a hologram, barcode, and QR code you can independently verify. Examples: Kancheepuram Silk, Darjeeling Tea, Pashmina, Banarasi Brocade.

All vendors are KYC-verified before listing on OneAppPlus. GI-certified products include provenance documentation dispatched with the order. Listings state the origin state, weave type, and certification details. You can scan the GI QR code on arrival to verify authenticity independently.

Yes. We offer a variety of handmade stationery items crafted by skilled artisans using traditional techniques — including bamboo files, jute folders, handmade-paper notebooks, and more.

Times are from dispatch date. Delays may occur due to customs, public holidays, or carrier conditions.

Delivery timelines are estimates from the dispatch date, not the order date. Cross-border shipments go through export customs (India) and import customs (destination country), which can add 1–5 business days. Weather events, carrier delays, and public holidays may also cause variations. Track your order in real time via the link in your dispatch email.

Yes. Once dispatched you receive a tracking number by email. You can also track via My Orders → View Shipment at any time.

For India, we deliver to all PIN codes serviced by our logistics partners (Shiprocket / Delhivery / India Post). For international markets, we deliver to all standard residential and business addresses. Remote areas and P.O. Boxes may have extended transit times. Serviceability is shown at checkout.

For most cross-border orders, applicable import taxes (GST for Australia, VAT for UK/UAE, sales tax for US) are collected at checkout. For higher-value shipments above the de minimis threshold, additional customs duty may be payable on arrival. All shipments include full customs documentation (commercial invoice, HS codes, country of origin).

Once you initiate the return, our team will arrange pickup. Standard processing time after pickup is 1–2 business days.

We ask that you preserve the product's original condition — unused, unwashed, with all original tags, packaging, and the invoice received with your order. During pickup, our delivery agent may check return quality. Refund is processed after successful quality inspection.

Yes. For eligible change-of-mind returns, you receive a full refund of the product price. Original shipping charges are non-refundable unless the return is due to a defective, damaged, or wrong item — in which case all shipping costs are also refunded.

Pure silk sarees, silk stoles, and GI-certified handloom textiles are non-returnable for change of mind. These are handwoven, one-of-a-kind artisan products. They are always eligible for return or replacement if they arrive damaged, defective, or significantly different from their description.

Go to My Account → My Orders → Select Order → Request Return, choose a reason, and upload photos if required (damage/defect claims). Our team reviews the request within 1–2 business days and arranges courier pickup. You receive a confirmation email once approved.

After pickup and quality inspection (1–2 business days), refunds are credited to your original payment method:

• Razorpay (India) — 3–5 business days
• PayPal (Australia) — 3–5 business days
• Stripe (US / UK) — 5–10 business days
• UAE gateway — 7–10 business days

Yes. Refunds are always processed to the original payment method used for the purchase. Once initiated, please allow the above timelines for funds to appear in your account.

Return windows vary by category (see Question 1 above). The process for raising a return and the refund timeline are the same across all eligible categories. Pure silk and GI-certified handloom textiles remain non-returnable for change of mind across all markets.

Contact us at support@oneappplus.com within 48 hours of delivery with your order number, a description of the issue, and photos. We arrange an immediate replacement or full refund including shipping charges at no cost to you.